Change and cancellation terms for all services, including accommodation, attractions, transfers, tours, and any other service, are set by the local service providers according to their own policies and vary from one provider to another. The specific terms for each booking are provided to the customer in the price quote, in direct correspondence, or are clearly stated on the booking voucher, and these are the terms that are binding on the customer.

In the event of a cancellation, and subject to the cancellation policy of the relevant service provider, if a refund is approved and confirmed by the provider, the refund will be processed based on the original booking amount minus any fees charged by the credit card company or payment processor.

The agency has no control over the refund policies of service providers, including whether a refund is issued, the amount, or when it is processed.

A handling fee will be deducted from any refund. This fee is 1,500 Baht per person or 5% of the total booking amount, whichever is higher, to cover the time spent on planning, communication, and managing the booking.

Please note that the final refund amount may differ from the original charge, as payments and refunds are processed at different times and at different exchange rates. As a result, the amount refunded may differ from the amount originally charged.

All refunds are processed exclusively in Thai Baht (THB). The agency is not responsible for any differences resulting from exchange rate changes, conversion fees, or the customer's bank or credit card terms.

All refunds will be returned using the same payment method as the original payment (credit card refund or bank transfer), within 14 business days from the date the agency receives the refund from the service provider.